Removing the Customer from Customer Service | Weekly Report for September 26, 2025
I went to a Chick-fil-a this week and had a very nice experience. The drive thru attendant gave me Dr. Pepper instead of Diet Coke. I parked, walked back and informed him of the error….
Rants & Waves | Weekly Report for September 19, 2025
I was gently critiqued by a reader of the Weekly Report last week. He told me my rant last week against DoorDash was well written, but nobody really cared about the subject matter. He…
DoorDash is Like a Drug Dealer | Weekly Report for September 12, 2025
DoorDash is like a drug dealer. Drug dealers get you hooked with a free offer. So does DoorDash. Both are evil and unreliable and they don’t answer when you call. Drug…
Brew Thru | Weekly Report for September 5, 2025
In post-WWII America people bought cars. It was the 1950s. Times were good. The economy was booming. Unemployment rates were at historic lows. People moved to the ‘burbs and President Eisenhower authorized 41,000…
The Cracker Barrel Re-Branding Saga | Weekly Report for August 29, 2025
There’s been a lot of controversy surrounding the Cracker Barrel re-brand this week. The majority of folks actually hated the re-brand; the updated interior, the slimmed down menu and the simpler logo….without…