You Can’t Fight City Hall
I have opened five businesses. Every time I had to get permission from City Hall (aka a business license). When I opened Madison+Main, the City of Richmond was very helpful. When I bought the Texas Inn restaurants four years ago, the City of Lynchburg was asking us “How can we help you?” My most recent endeavor, opening a third location of the Texas Inn in Harrisonburg, Virginia, has been a struggle.
You know the old saying “You can’t fight City Hall?” If you don’t, here’s the meaning:
“You can’t fight city hall” means that an individual cannot combat bureaucracy or a bureaucratic system and its rules. The expression you can’t fight city hall uses the term city hall to mean a bureaucratic institution.” – Grammarist
I have a great team. They’ve worked extra to help me in Harrisonburg. Our Manager Renea is a rock star. She’s learned the system, hired some great staff, and set everything up. Our vendors have supplied us with food and dry goods. My daughter Hattie did an amazing job sourcing the equipment and getting it delivered, especially with post-pandemic manufacturing and logistics log jams. The plumber, the HVAC company, the painters, and the sign company all delivered on time. Our contractor did an AMAZING job and the building is completely transformed, but….
We didn’t open as planned on Monday. Or Tuesday. Neither Wednesday nor Thursday. As I write this edition of the Weekly Report, we are still waiting on “someone” from the City of Harrisonburg. Or should I say “someones?”
The list is almost too long to print:
- Public Works Traffic Department required a permit to paint our store. Apparently, two guys on a ladder require a permit and one guy on a ladder does not. #TheMoreYouKnow
- Harrisonburg PD hassles delivery drivers stopping to drop off stuff, from FedEx to US Foods.
- The city’s building inspector’s list of demands changes day by day and ranges from “really?” to the ridiculous.
- The fire marshal actually called me on the phone last week and started yelling at me. I was stunned.
- Public Works Stormwater crew only works Monday through Thursday, so they didn’t fix the drainage pipe and we were without running water for five-and-a-half days.
- To top it all off, the city is sending us a bill to repair their pipe under their sidewalk using their crew.
Despite our best efforts, and an A+ from the health inspector, we cannot open….yet. It pains me to turn away customer after customer. It also makes me physically ill that I will have to throw away $5,000 worth of food this weekend. Perhaps the ultimate irony is that the city’s trash and recycling folks will probably bark at us again because our trash cans are too full.
Tomorrow, 5,000 JMU freshmen, led by President Jonathan Alger, will walk downtown passing by our restaurant. We won’t be able to serve them, unless “someone” decides to help us. On the bright side, I can hand the JMU kids free branded koozies and to-go menus, courtesy of Madison+Main.
People in Harrisonburg are friendly. To be clear, I am fighting with City Hall, not the people of the “Friendly City.” The battle is frustrating and tedious and costly, but I am in it to win it. Hopefully next week, I’ll have better news to report on our progress.
Whoever said, “You can’t fight city hall,” never met me.
MONDAY:
THE MORE THE MERRIER
To celebrate its 20th anniversary, our client Pocahontas Parkway wanted to give back to the community in a special way. The big news? $60,000 in grants will be provided to several local nonprofit organizations throughout the year. This week, it was announced that a $20,000 grant is going to Feed More to support their Meals on Wheels program. Check out the story from our friends at Henrico Citizen.
TUESDAY:
MEET AND GREET
On Tuesday, a few of the Madison+Main-iacs took a trip to the West End for a meet and greet with our client Atlas 42. While they were there, our teams got to get to know one another a little bit more. Our crew got in front of the camera before heading home to snag a quick picture outside of their event space and wedding venue. (Not pictured: Creative Director Art Webb.) #AndArtWasThere
WEDNESDAY:
ALEX’S ANNIVERSARY
On Wednesday, the team celebrated Graphic Designer Alex Osepchuk’s first anniversary at Madison+Main! Alex has a natural eye for design and dabbles in other departments like plant care. (Seriously, she has quite the green thumb.) She puts such a smile on everyone’s face, and we’re so happy to have her as one of the Madison+Main-iacs.
THURSDAY:
AND WE’RE LIVE!
On Thursday, our client Red Pen Virtual Assistants’ website went live! We couldn’t be more excited to help them connect virtual assistants with business professionals in a way that benefits both groups. If you’re looking to make your mark or know someone who’d be interested, take a look at the new site!
FRIDAY:
GREEN TOP TEASER
We are once again working with our friends at Green Top on two projects to help them celebrate their 75th anniversary this year. We’ll be helping them spread the word about their massive 5th Annual Green Top Outdoor Expo, happening the first weekend of October. We’re also helping them…keep a really big secret, which we can’t really tell you about until September 8. But we can give you a little teaser. Stay tuned!
A FEW OF OUR FAVORITE EVENTS
Dogust Pet Food Drive
Holiday Barn Pet Resorts
Glen Allen & Midlothian, VA
August 26 | All Day
Pups and kitties in need of some good food could use your help! Join Holiday Barn Pet Resorts for the last day of their Dogust Pet Food Drive. All food will be donated to pet food pantries run by local humane organizations. Mark your calendars!
Seeing Spirits: Murder Mystery
A. Smith Bowman
1 Bowman Dr.
Fredericksburg, VA 22408
October 8 | 6-8:30 p.m.
A. Smith Bowman Distillery and Entrée Act have joined up to bring you their first-ever event of its kind — Seeing Spirits: Murder Mystery at A. Smith Bowman Distillery! Enjoy a delicious catered dinner, drinks, and an interactive whodunit play. Bring your best costume for a chance to win exclusive prizes. Tickets are on sale now!
“Never, never, never give up.“ — Winston Churchill